FAQ

General Questions

1. Are you a factory?

Yes, Supertek is a factory with automated production facilities in Shenzhen and Jiangxi, offering one-stop procurement services.

2. Do you accept factory inspections?

Absolutely. Supertek offers virtual inspections via video and also welcomes on-site inspections. Our factories are certified, and we encourage in-person visits.

3. Which clients have you worked with?

Our main clients are well-known brands from the imaging industry in Europe and North America, with whom we have maintained stable cooperation for many years, especially professional imaging brands.

4. Where are your products manufactured?

Jiangxi, China.

5. Do you have your own engineers?

Yes, we have very experienced engineers that can suggest and guide you with suitable solutions and unanticipated problems, to help prevent future issues.

6. Do you have distributors?

We have recently opened up to working with distributors. If you are a distributor and interested in reselling our products, please contact us at [email protected].

Questions During Quotation

1. Where can Supertek products be purchased from?

Feel free to contact us directly.

2. What are minimum order quantities for customized orders?

There is no minimum order quantity, only the unit price will vary depending on different quantity.

3. Do you offer discounts on bulk orders?

Yes. The discount might vary for different part numbers and quantity. Please consult with us for larger orders.

4. What are the payment terms?

50% deposit and 50% balance before shipment.

5. What methods of payments are accepted?

Credit card, check, PayPal, and wire transfer.

6. Do you offer net 30 day payment terms on purchases?

No. Most of our products are custom built, and payment needs to be received for all components and assembly before start of production.

In-process and After-sales Questions

1. What are your production capabilities?

Varies, as we do bring in our temporary labor force for large orders. Typically around 20KK units per month. But it can be increased if a project requires so, but might increase cost.

2. What are your return policies?

Customized products do not qualify for returns. We encourage customers to start with samples/prototypes, before placing large orders.

3. Do you offer technical support for your products?

Yes. Best method is to contact us via email, with supporting documents, and details. Having the issue explained in writing can result in best communication.

4. What support can you offer entrepreneurs at early stage of a project?

We support early stage projects. They receive all of our resources, including suitable solutions according to their application, provide technical documents, and help with prototyping and manufacturing of almost any camera related product, at reasonable costs.

5. Is there a consultation fee for discussing new products？

No. We provide free consultations and are happy to offer advice that can help.

6. What is the entire purchasing process?

We have professional international sales representatives to provide superior service.

Before the sales: We actively communicate with the customer to determine the demand.

During the sale: customers modify the drawings, and we proof and send samples according to the customer’s parameters, requirements and applications.

After sales: We offer a one-year warranty.

About Sensor

1. What brands of sensors do you use?

The premium sensors we use are Sony, Onsemi, Samsung, Omnivision etc.

2. What factors should I consider when choosing a camera sensor?

Resolution, pixel size, low-light performance, and power consumption are key factors. Choose based on your application needs.

3. How does pixel size affect image quality?

Larger pixels capture more light, improving low-light performance. Higher resolution provides more detail.

4. What brands of lenses do you use?

Largen, Sunny, Sunex, AOET.

5. How do premium lenses improve sensor performance?

High-quality lenses enhance sharpness, reduce distortion, and improve overall image clarity.

6. Can different brand sensors be used interchangeably?

Some may be, but differences in interfaces, power, and drivers must be checked for compatibility.

About Camera Module

1. Can I order out-of-stock products?

Yes, we can provide you with lead time for availability. We do manufacture to order.

2. What products does Supertek provide?

USB Cameras, MIPI camera, GMSL camera, FPDLink camera, and other related cameras can applied in most industries.

3. What are your quality control measures?

Every unit is focused and tested to client requirement before packaging and delivery.

4. What customizations does Supertek offer and what are the costs?

Full customization of products is available. Customizations to our standard products include: PCB dimension, lens, cable, housing, etc. Customization costs may vary depending on the requirements.

5. Do you offer software development services?

We are a hardware company. Software development should be done by programmers. For USB cameras, we can provide SDK to customer to develop the software if necessary.

6. Which brands of components do you use?

We use image sensors from Sony, Onsemi, Samsung, Omnivision, etc., and lenses from Sunex, Leading, Largan, Sunny, etc.

About Customization

1. Do you have your own engineers?

Yes, we have very experienced engineers that can suggest and guide you with suitable solutions and unanticipated problems, to help prevent future issues.

2. What are your R&D capabilities?

With the exception of software development, we can assist with the entire hardware process: technical document design including mechanical drawing, schematic, PCB layout; prototyping; manufacturing; firmware upgrading; outsourcing, etc.

3. Do you offer OEM/ODM services?

Yes. From technical design to integration with your system, and packaging. Contact us to discuss your project.

4. How long does it take to develop a new camera module?

Typically around 2-4 weeks from the start date.

5. What Are Supertek's Quality Control Measures?

Every unit undergoes precise focusing and testing according to client specifications before packaging and delivery to ensure high quality.

6.What is the development lead time for a new camera module?

Typically, developing a new module takes about 2-4 weeks, depending on the specifications.

Questions for Warranty

1. What are your warranty policies?

We offer standard warranty on all our products against defects in materials and workmanship under manufacturer suggested use by the original purchaser for 12 months after the date of purchase from us.

2. What are your return policies?

Customized products do not qualify for returns. We encourage customers to start with samples/prototypes, before placing large orders.

3. How do I claim a warranty?

Contact our support team with your order details and issue description for assistance.

4. Can I extend the warranty period?

Extended warranties may be available—please contact us for details.

5. What happens if my product is out of warranty?

We offer paid repair and support services for out-of-warranty products.

6. What does the warranty cover?

It covers defects in materials and workmanship but excludes damage from misuse or modifications.

Questions for Shipping & Delivery

1. What shipping methods are offered?

Our products are small in size and high in value, so we usually use international express delivery, which can be delivered within 3-7 days.

2. Product Lead Time

Standard samples take about 3-5 days. Customized samples take about 15-25 days. Mass production takes about 20-30 days.

3. What type of packaging do you use?

We use appropriate blister trays with anti-static bags for inner packaging, which are vacuum-sealed and placed in outer boxes to ensure product quality during transportation.

4. Do you ship internationally?

Yes, we ship globally to most countries and regions. Our international shipping options ensure reliable and timely delivery, and we work with trusted carriers to provide the best service.

5. Can I use my own freight forwarder?

Yes, we accept customer-arranged shipping. If you prefer this option, please provide us with your forwarder’s contact details and shipping instructions.

6. Do you provide tracking for shipments?

Yes, a tracking number will be provided as soon as the order is shipped, allowing you to monitor the delivery status in real time through the carrier’s tracking system.

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